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General Terms and Conditions (GTC) 

Version: 12 July 2026

1. General

1.1. These General Terms and Conditions ("GTC") apply to orders, sales and deliveries of products ("Products") offered and sold in this web shop ("Web Shop") via the website https://shop.weissexplorers.com.

1.2. The contract languages are German and English. In the event of discrepancies between the German and English versions of these GTC, the German version prevails.

Provider: Dr.-Ing. Sebastian Weiß Hauptplatz 17 8160 Weiz, Austria, Phone: +43 676 4745511, Email: sebastian@weissexplorers.com

2. Scope

2.1. These GTC apply where the buyer is a consumer within the meaning of Section 1 of the Austrian Consumer Protection Act (KSchG) ("Customer").

3. Type of Products / Digital Content

3.1. The Provider sells digital content in the Web Shop that is not supplied on a tangible medium (in particular blueprints, build guides and other downloadable files and documents).

3.2. Provision takes place by making available a download link or access via the customer account without undue delay after full receipt of payment. The Customer must ensure that they have the hardware and software required for use as well as internet access. The file formats and technical requirements needed for use are specified for the respective Products.

3.3. The Customer acquires a simple, non-exclusive, non-transferable right to use the digital content for their own private use. Passing on, reproduction for distribution, making publicly available or commercial exploitation is not permitted without the express consent of the Provider, unless a licence supplied with the Product provides otherwise.

4. Right of Withdrawal for Digital Content

4.1. In the case of contracts for the supply of digital content that is not supplied on a tangible medium, there is no right of withdrawal (right of cancellation) where the Provider has begun performance of the contract after the Customer has

  • expressly consented to provision beginning before expiry of the withdrawal period,
  • acknowledged that, by giving this consent, they lose their right of withdrawal upon commencement of performance of the contract, and
  • the Provider has supplied the Customer with a confirmation in accordance with Section 5(2) or Section 7(3) of the Austrian Distance and Off-Premises Contracts Act (FAGG).

4.2. The Customer gives this consent during the order process by actively ticking the corresponding checkbox before submitting the order.

5. Amendments to the GTC

5.1. The Provider reserves the right to amend these GTC. The GTC in force at the time of conclusion of the purchase apply to the sale of Products.

6. Customer Account

6.1. To order Products, the Customer may create a customer account in the Web Shop. Creating the customer account requires the Customer to provide certain information. An order is also possible without a customer account.

7. Order, Order Confirmation, Conclusion of Contract

7.1. The ordering process takes place in the following steps:

  • Selection of the desired Product
  • Adding the Product to the shopping cart
  • Entering personal data
  • Selection of the payment method
  • Granting express consent to the immediate provision of digital content (see Clause 4)
  • Renewed review and, if applicable, correction of the order
  • Binding submission of the order by clicking "order with obligation to pay"

7.2. The Products and prices displayed in the Web Shop constitute an invitation to the Customer to submit a binding offer to purchase the Products to the Provider ("Order"). By clicking the button labelled "order with obligation to pay", or any other equivalent wording, the Customer submits the binding order to the Provider.

7.3. The Provider will send the Customer, to the email address provided by the Customer, a confirmation without undue delay that the order has been received by the Provider ("Order Confirmation"). This Order Confirmation does not constitute acceptance of the Customer's order but merely confirms receipt of the order by the Provider.

7.4. Acceptance of the order takes place by sending an order acceptance by email or by providing the digital content (download link or access via the customer account), whereby the time of receipt by the Customer is decisive.

7.5. The Customer must ensure that all information provided by them in the course of an order is accurate, correct and up to date. The Customer must notify the Provider of any changes to this information without undue delay.

7.6. The Provider will send the Customer an electronic invoice after conclusion of the contract. The Customer consents to receiving an electronic invoice.

8. Prices and Payment Terms

8.1. All prices stated are in euros and include value added tax. No shipping costs apply to digital Products.

8.2. Payment in the Web Shop can be made via the following payment methods: Apple Pay, PayPal, Google Pay, credit card.

9. Provision

9.1. The digital content is provided in accordance with Clause 3.2 without undue delay after full receipt of payment by making available a download link or access via the customer account.

9.2. If provision is temporarily impossible for reasons beyond the Provider's control (in particular force majeure or technical faults at third-party providers), the time of provision is postponed appropriately for the duration of the impediment. The Provider will notify the Customer of such circumstances as soon as possible.

10. Default by the Provider

10.1. If the Provider defaults on its performance, the Customer must first request the Provider to render the performance within a reasonable grace period of two weeks. If the Provider fails to perform within this period, the Customer may withdraw from the contract or continue to demand performance.

11. Warranty

11.1. Dr.-Ing. Sebastian Weiß provides warranty within the scope of the statutory provisions. This also applies to defects in digital content (e.g. incomplete or non-functional files). For complaints, please contact sebastian@weissexplorers.com.

12. Liability and Damages

12.1. The Provider's liability for damage caused by slight negligence, with the exception of personal injury and breach of principal contractual obligations, is excluded. Liability is furthermore excluded for pure financial loss, loss of profit, third-party damage, indirect damage and consequential damage caused by defects. The limiting or excluding provisions of this Clause 12 do not apply insofar as gross negligence or intent on the part of the Provider is present.

13. General Provisions

13.1. Unless Austrian law applies in any event due to the orientation of this Web Shop towards Austria, the exclusive applicability of Austrian law, excluding the UN Convention on Contracts for the International Sale of Goods, is agreed.

13.2. In the case of consumers, this choice of law applies only insofar as the protection granted by mandatory provisions of the law of the state in which the consumer has their habitual residence is not withdrawn.

13.3. The Customer may only offset claims against the Provider's claims if the claims are legally connected with the Provider's claims, have been acknowledged, or have been established by a court.

13.4. The Customer is obliged to notify the Provider of any changes to their address. If the Customer fails to notify a change of address, a declaration by the Provider sent to the last address provided is nevertheless deemed to have been received by the Customer.

Withdrawal Instructions

Right of Withdrawal / Right of Cancellation

The term "Rücktrittsrecht" commonly used in Austria corresponds to the term "Widerrufsrecht" (right of withdrawal) commonly used in Germany and in the Consumer Rights Directive. In these instructions, the term "right of withdrawal" is used throughout; it has the same meaning as the Austrian term "Rücktrittsrecht".

Exclusion of the Right of Withdrawal

In the case of contracts for the supply of digital content not supplied on a tangible medium, there is no right of withdrawal where the Provider – with the express consent of the Customer and after the Customer has acknowledged the loss of the right of withdrawal – has begun performance of the contract before expiry of the withdrawal period.

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which the contract was concluded.

To exercise your right of withdrawal, you must inform us

Dr.-Ing. Sebastian Weiß Hauptplatz 17 8160 Weiz, Austria, Phone: +43 676 4745511, Email: sebastian@weissexplorers.com

of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an email). You may use the attached model withdrawal form for this purpose, although it is not mandatory.

You may also exercise your right of withdrawal online at https://shop.weissexplorers.com/Legal/Return-Policy/. If you use this online option, we will send you a confirmation of receipt of such a withdrawal on a durable medium (e.g. by email) without undue delay, including information on the content of the withdrawal declaration and the date and time of its receipt.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal

If you withdraw from this contract, we will reimburse you all payments received from you without undue delay and at the latest within fourteen days from the day on which we received notification of your withdrawal from this contract. For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees as a result of this reimbursement.

Model Withdrawal Form

(If you wish to withdraw from the contract, please complete this form and return it.)

To Dr.-Ing. Sebastian Weiß Hauptplatz 17 8160 Weiz, Austria, Email: sebastian@weissexplorers.com

I/we () hereby withdraw from the contract concluded by me/us () for the purchase of the following products ()/the provision of the following service ()

  • Ordered on ()/received on (): ___
  • Name of consumer(s): ___
  • Address of consumer(s): ___
  • Signature of consumer(s) (only for notification on paper): ___
  • Date: ___

(*) Delete as applicable.